Only damaged merchandise may be returned. If you receive broken or defective merchandise or shortages, you must contact us within one (1) business day of receiving your order. NO EXCEPTIONS! Any claim made after that will have to be forfeited. There is a 14-days money back warranty for any of our products as long as they are unopened, unused and in the original packaging. We also guarantee that all of our products are in perfect condition and packaged securely when leaving our facility.